At Herschel Indonesia, all orders undergo quality control inspection before shipment. We also ensure that orders are properly handled and shipped. However, there may be instances where an item arrives damaged, defective, or different from the item ordered.

Returns

If you receive an item that is damaged, defective, or incorrect, please contact us at shop@herschel.co.id within 3 days of receiving your order.

To process your return request, please provide:

• Your Order Reference Number

• A description of the reason for the return

• Clear photos of the item received

• A video of the package being unboxed

An unboxing video is required for return or refund claims. Without an unboxing video, we may not be able to accept the return or refund request.

For items that are defective or different from the item ordered, Herschel Indonesia will cover the applicable shipping costs incurred for the return.

All returned items must be in their original condition and original packaging. Items that have been used, damaged, soiled, or altered may not be accepted and may be returned to the customer.

Refunds

For refund concerns, please contact us at shop@herschel.co.id with your Order Reference Number and details of your concern. Our customer service team will review your case and assist you with the most appropriate resolution.

Refund requests are subject to review and approval based on the condition of the item and the information provided.

Important Notes

• Return requests must be submitted within 3 days upon receipt of the order.

• Items must be returned unused and in their original condition and packaging.

• Proof of the item's condition upon arrival, including photos and an unboxing video, may be required.

• Items that do not meet the return requirements may be refused for return or refund.

For any questions or concerns regarding returns and refunds, please contact:

Email: shop@herschel.co.id